Privacy Policy

TERMS AND CONDITIONS OF MEMBERSHIP IN DilkhushMarriage.com



Welcome to DilkhushMarriage.com (herein referred as DM).

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.dilkhushmarriage.com (the "Website").
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website or dilkhushmarriage.com Services. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").
In these Terms, references to "DM member" shall mean the end user accessing the Website/DM services, its contents or using the DM Services offered. DM member also includes persons such as father, mother, brother, sister, relative or a friend ("Registrant") of the prospective bride/ bridegroom. The terms "You" and "User" shall be interchangeably used for "DM member". "DM Services" means a collective reference to the Digital Marketing Service provided by dilkhushmarriage.com, PAN NO : AUAPK3612N ,a company under the provisions of Sole Proprietorship registered office at B-1087/Sector 2, Dhurwa, Ranchi, Jharkhand 834004.



Scope:

1. Eligibility:

  1. DM Membership and rights of admission is reserved solely for :
    1. Indian Nationals & Citizens.
    2. Persons of Indian Origin (PIO).
    3. Non Resident Indians (NRI).
    4. Persons of Indian Descent or Indian Heritage.
    5. Persons who intend to marry persons of Indian Origin.
  2. Further in capacity as DM member you confirm that you are :
    1. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
    2. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
    3. . If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin
  3. In case you are a Registrant of the prospective bride/ bridegroom and has created profile in DM Website/App on behalf of them or is accessing the DM Website/App on behalf of them implies that you have taken their consent for their profile creation in DM and for accessing the DM Website/App.

2. Registration

A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if DM requires additional details you agree to provide it. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. DM may also reproduce your profile information in other matrimonial websites owned by MCL including community based websites to provide better matching Profiles to you.

B. If at any point of time DM comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, DM shall have full right to suspend or terminate (without any notice) your DM membership and forfeit any amount paid by you towards DM membership fee and refuse to provide DM service to you thereafter.

C. DM also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the DM members in their profile.

D. Registration of duplicate profiles of the same person is not allowed in DM Website/App. DM shall have full right to suspend or terminate (without any notice) such duplicate profile.

E. You acknowledge and confirm that your registration with DM and the usage of DM services is with the bonafide intention of marriage and not otherwise. DM Membership is restricted strictly to the registered DM individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of DM and nor use the DM Service or BM members data for any commercial purpose, and DM reserves its right to initiate appropriate legal action for breach of these obligation.

3. Account Security

You are responsible for safeguarding the confidentiality of your DM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons. You agree to accept responsibility for all activities that occur under your account.

4. Role and Responsibility of DM

A. DM reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered DM members within website(s) of MCL.

B. DM's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.

C. The profile search conducted by any DM member and the matches shown thereof are automatically generated by DM, and based on the partner preference set by you. In the event of DM member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.

D. DM does not prohibit any DM member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.

E. DM cannot guarantee or assume responsibility for any specific results from the use of the data available from the DM service or from other matrimonial websites owned by MCL including community based websites.

F. DM shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.

G. DM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the DM servers.

H. DM has a special safety feature for women, called "Secure Connect", which enables women to take control of their privacy and safety while searching for their life partner. "Secure Connect" has a calling feature that lets the women in DM receive calls from men who have premium membership without revealing their contact numbers to them, It is upto to the women to respond to the other party and BM has no control over the same.

I. DM do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

5. Customer Care / Customer Service

In the event you come across any concerns in our service, then please be free to contact us:

Email ID : support@dilkhushmarriage.com
Contact No : +91-9007144778
Address : Dilkhush Marriage Bureau
Room No 3, D-2/211, 1st Floor, Above Bank Of Baroda,
Munirka, Jharkhand - 110067

5. Disputes between Members

A. DM Members are solely responsible for the communications (through any medium) with prospect or vice versa. DM expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any DM members interest via e-mail, chat, interaction, Whatsapp or any other medium of communication between DM members either using website /App or otherwise.

B. DM has no obligation, to monitor any such disputes arising between the DM members, and DM shall not be party to any such dispute/litigation etc.

C. DM is not a broker or the agent of any DM member, and DM does not partake in the exchange of any kind of discussion between the DM members and prospects or the results of their discussion.

6. Mode of Payment

A. Payment made by cash / cheque / Net Banking / Debit / Credit Card/ Paypal/ RTGS/ NEFT/ would be in accordance with the prevailing RBI guidelines. Activation of paid DM service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay applicable bank's cheque/DD bouncing charges. Further DM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.

B. DM uses third party payment gateways for collection payment through credit/debit card or other payment instruments. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MCL. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MCL.

7. Refund and Assignment

A. The payments made by any DM member to MCL by way of membership / renewal fee / auto renewal are treated as non-refundable.

B. DM member shall not assign or transfer your DM membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and DM shall retain their right under clause 2 (b) of this terms and conditions.

C. Payment once made for DM services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.

8. Renewal

A. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature.

B. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the last paid price.

C. The maximum tenure of any packages will be 12 (Twelve) month. Every DM packages post validity period (varies from package to package), shall be renewed.

D. If you do not want your paid membership to automatically renew, you must cancel your paid membership. In case you have to mail for cancellation, mail to support@dilkhushmarriage.com

9. Additional terms and conditions applicable to Non- Resident Indian customers.

A. Jurisdiction

The laws of India shall be applicable.

B. Arbitration of Disputes.

The Parties shall discuss among themselves and resolve any disputes informally. We are interested in attempting to resolve any Disputes by amicable and informal means, and we encourage you to contact us before resorting to arbitration. If the dispute is not resolved within 30 ( thirty ) days from the date of such dispute , then such dispute may only be resolved through an individual arbitration conducted in accordance with the provisions of The Arbitration and conciliation Act, 1996, by sole arbitrator. The seat of Arbitration shall be Ranchi, Jharkhand, India. We shall appoint the sole arbitrator. The arbitration proceedings shall be conducted in the English language

C. However, Disputes relating to infringement of our intellectual property rights, which we may elect to have resolved by means other than arbitration.
D. In case of Renewal, Customer is charged the current price that prevails and renewed is done only for 3 months duration irrespective of the past package.
E. Enforcement

Any proceeding to enforce this arbitration agreement may be brought in Courts of Chennai, Tamil Nadu India.

10. Moneyback Guarantee

No Money back Guarantee.

Privacy

To protect your privacy and understand our practices as amended from time to time, please read and follow our Privacy Policy which also governs your visit to DM and other websites/Apps owned by MCL, the personal information / data provided to us by you during the course of usage of DM will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website or App.

Complaints

If you have any complaints or dispute, please contact our customer support either in writing or in email with Registered Customer Id, Email, Mobile No to very that person easily. Email: support@dilkhushmarriage.com,